So on 7/18/08 I place an online order with J Crew. Two final sale dresses. I got a confirmation that they received the order and would send shipping information when it shipped. I realized about a week ago that I hadn’t received anything yet. I checked my order status online and it kept saying that was an incorrect order number, even though I was copy and pasting it. I meant to call them and it slipped my mind.

Then yesterday I get this email from J Crew:

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we’ve made some mistakes……..
(too many in our mind).

we want to say that we’re sorry for any issues while shopping J Crew online or over the phone for the last few weeks-we know we’ve let you down.

we are in the midst of making some enhancements to our web site and call center (and, unfortunately, encountered some bumps along the way). please bear with us as we work through these issues-we know it’s not perfect.

we appreciate your patience.

XXXXXXXXX-Chairman and CEO

XXXXXXXXXXXX-President

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I think wow, they must have really messed up! I’ll give them a couple of days before I call and bug them about my dresses. If worse comes to worse, I’ll just cancel the order and get my money back….no biggie.

Well today the UPS man comes with a package and it’s from J Crew. Yay, finally! He procedes to tell me that he picked it up down at True Value, the local hardware store. He asked me if I dropped it and I told him the whole sordid story. He has NO IDEA how it got down there.